Shipping policy
Effective Date: October 17, 2026
Thank you for shopping with MOASKER. We are committed to providing clear and reliable shipping information to ensure a smooth shopping experience.
This Shipping Policy applies to all orders placed through our official website, https://moasker.shop.
1. Shipping Destinations
MOASKER currently ships exclusively to the 48 contiguous United States.
We do not offer shipping to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations at this time.
All orders are shipped from locations within the United States through our third-party fulfillment partners.
2. Order Processing Time
Processing Time: 1–3 business days
Orders are processed Monday through Friday, excluding U.S. federal holidays.
Daily Order Cutoff Time: 6:00 PM Pacific Time (Los Angeles time, PST/PDT as applicable).
Orders placed before 6:00 PM Pacific Time on a business day begin their processing period that day.
Orders placed after the cutoff time, on weekends, or on U.S. federal holidays begin processing on the next business day.
Processing time refers to the time required to prepare, package, and hand over your order to the shipping carrier.
3. Shipping and Delivery Time
Estimated Transit Time: 5–8 business days
Once your order has been processed and shipped, delivery typically takes 5–8 business days.
Estimated Total Delivery Time: 6–11 business days
This includes:
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Order Processing: 1–3 business days
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Shipping Transit: 5–8 business days
Business days are Monday through Friday, excluding U.S. federal holidays.
Delivery estimates are calculated from the start of the order processing period and may vary due to carrier operations, weather conditions, holidays, or other circumstances beyond our control.
4. Shipping Rates
We offer the following shipping rates for orders delivered within the 48 contiguous United States:
| Order Subtotal | Shipping Cost |
|---|---|
| $120.00 USD or more | FREE Shipping |
| Below $120.00 USD | $15.00 USD Flat Rate |
Shipping eligibility is based on the order subtotal after applicable discounts and before taxes and shipping charges.
Shipping fees are displayed at checkout before payment.
There are no additional shipping or handling fees beyond those displayed at checkout.
5. Shipping and Fulfillment
MOASKER works with third-party fulfillment partners located within the United States to process and ship customer orders.
Orders are dispatched from U.S.-based fulfillment locations based on product availability and fulfillment arrangements.
Our fulfillment partners coordinate with shipping carriers to deliver orders to customers within our designated shipping area.
6. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email.
When tracking information is available, the email will include a tracking number or tracking link so you can monitor your shipment.
Please allow time for the shipping carrier to update the tracking information after your order has been dispatched.
7. Shipping Delays
Although we strive to meet our estimated delivery times, occasional delays may occur due to:
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Severe weather conditions
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U.S. federal holidays
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Shipping carrier disruptions
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High shipping volumes
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Unexpected logistical circumstances
If your order experiences an unusual delay, please contact our customer support team for assistance.
Estimated delivery times are not guaranteed delivery dates.
8. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at service@moasker.shop.
We will do our best to assist with address corrections before shipment. However, address changes cannot be guaranteed once an order has been processed or dispatched.
9. Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you have not received it, please check the delivery location and contact the shipping carrier.
If you are still unable to locate your package, contact us at service@moasker.shop with your order number and tracking details.
Our customer support team will assist you in investigating the delivery issue and determining the appropriate resolution.
10. Contact Information
If you have any questions about shipping, order processing, or delivery, please contact us.
Brand: MOASKER
Customer Support Email: service@moasker.shop
Official Website: https://moasker.shop
We appreciate your business and thank you for choosing MOASKER.