Contact

Contact Us

Thank you for choosing MOASKER!

We're here to help with questions about our products, orders, shipping, returns, and product compatibility.

Whether you're looking for a replacement griddle plate, fire pit accessory, or turkey fryer accessory, our customer support team is ready to assist you.

Customer Support

Email: service@moasker.shop

Website: https://moasker.shop

For the following inquiries, please feel free to contact us:

  • Order Assistance: Questions about order status, order details, or tracking information.
  • Product Information: Questions about product specifications, dimensions, materials, or compatibility.
  • Shipping & Delivery: Assistance with shipping information and delivery concerns.
  • Returns & Refunds: Questions about return eligibility, return procedures, or refund requests.
  • General Inquiries: Other questions about MOASKER products or our online store.

When contacting us about an existing order, please include your order number and a brief description of your inquiry so we can assist you more efficiently.

Business Information

Brand Name: MOASKER

Trademark Owner: Shenzhen Wanze Network Technology Co., Ltd.

Company Location: Shenzhen, Guangdong, China

Address Listed in U.S. Trademark Registration:

Room 503, Building 101, Shangbu Industrial Zone, No. 3019, Huahang Community, Huaqiangbei Street, Futian District, Shenzhen, Guangdong 518000, China

U.S. Trademark Registration No.: 7,257,656

Official Website: https://moasker.shop

Customer Service Email: service@moasker.shop

Returns & Refunds

If you need assistance with a return, exchange, or refund, please contact us at service@moasker.shop.

Please review our Return & Refund Policy before requesting a return. Contact our customer support team for applicable return instructions before shipping any items.

Our business registration address should not be used as a return shipping address unless specifically confirmed by our support team.

Send Us a Message

Have a question? You can also reach us through the contact form below.

Please provide your name, email address, and message. If your inquiry concerns an existing order, please include your order number.

Thank you for shopping with MOASKER. We appreciate your business and look forward to assisting you.