Refund policy

Effective Date: October 17, 2026

Thank you for shopping with MOASKER. We are committed to providing a transparent and straightforward return and refund process.

This Return & Refund Policy applies to purchases made directly through our official website, https://moasker.shop.

1. 30-Day Return Policy

We offer a 30-day return policy for eligible products.

Customers may request a return within 30 calendar days of receiving their order.

To qualify for a return, items must:

  • Be unused, uninstalled, and in their original condition.

  • Include all original accessories, components, and packaging.

  • Be accompanied by proof of purchase or an order number.

  • Have a return request initiated within 30 calendar days of delivery.

Products that have been used, installed, modified, or damaged due to improper handling are not eligible for standard returns.

These conditions do not restrict returns for products that arrive defective, damaged, or incorrect.

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Email our customer support team at service@moasker.shop within 30 days of delivery.

  2. Include your order number, the item you wish to return, and the reason for your return.

  3. Our customer support team will review your request and provide return instructions and the designated return shipping address.

  4. Package the item securely with all original accessories and components.

  5. Ship the item to the designated return address within 14 calendar days after receiving return instructions.

Please contact us before sending any returns. Do not ship returns to our business registration address unless explicitly instructed.

Returns must be sent by mail to the return address provided by our customer support team.

3. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product, MOASKER will cover the return shipping costs.

We will provide a prepaid return shipping label or arrange another return solution at no additional cost to you.

Change of Mind or Personal Preference

For returns due to a change of mind, incorrect product selection, or other personal reasons:

  • Customers are responsible for return shipping costs.

  • Return shipping charges are determined by the shipping carrier based on the package and return destination.

  • MOASKER does not charge additional return processing fees.

Restocking Fee: $0.00 USD

We do not charge restocking fees on eligible returns.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us at service@moasker.shop within 30 days of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and packaging, if available.

Once the issue has been reviewed and confirmed, we will offer an appropriate resolution, such as a replacement or refund.

For verified defective, damaged, or incorrect products, MOASKER will cover applicable return shipping expenses.

5. Refund Eligibility

Once your returned item has been received, we will inspect it to confirm eligibility.

Returns that meet the conditions outlined in this policy will be eligible for a refund to the original payment method.

For returns due to personal preference or change of mind, the original shipping fee is non-refundable.

For verified defective, damaged, or incorrect items, the refund will include the original shipping charge, if applicable.

No restocking fees will be deducted from eligible refunds.

6. Refund Processing Time

After we receive your returned item:

  • Return Inspection: 3–5 business days.

  • Refund Processing: Within 5 business days after approval.

  • Bank or Payment Provider Processing: Typically an additional 5–10 business days.

Approved refunds will be issued to the original payment method used at checkout.

The exact time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

If you have not received your refund after the expected processing period, please contact us at service@moasker.shop.

7. Exchanges

We do not currently offer direct exchanges for products returned due to personal preference.

If you would like a different product or model, you may return the eligible item according to this policy and place a new order.

For defective, damaged, or incorrect items, please contact our customer support team to arrange a suitable replacement or refund.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at service@moasker.shop.

We will attempt to cancel your order if it has not yet been processed or dispatched.

Once an order has shipped, cancellation may no longer be possible. You may request a return after delivery in accordance with this policy.

Approved cancellations made before shipment will receive a full refund to the original payment method.

9. Non-Returnable Items

The following items are generally not eligible for standard returns:

  • Products returned more than 30 calendar days after delivery without an eligible return request.

  • Products that have been used, installed, or modified.

  • Products damaged due to misuse or improper handling.

  • Products missing essential components or accessories due to customer handling.

These exclusions do not apply to eligible claims involving defective, damaged, or incorrect items or where otherwise required by applicable law.

10. Lost Return Shipments

We recommend using a shipping service that provides tracking information when returning an item.

For customer-arranged returns, please retain the shipping receipt and tracking number until your refund has been completed.

If a return shipment is lost, contact the shipping carrier and notify our customer support team for assistance.

For returns shipped using a prepaid label provided by MOASKER, please contact us if there is a delivery issue.

11. Amazon Orders

This policy applies only to orders placed directly through https://moasker.shop.

If you purchased a MOASKER product through Amazon, please manage your return or refund request through your Amazon account and the applicable Amazon return process.

12. Contact Information

If you have any questions about returns, refunds, or order assistance, please contact us.

Brand: MOASKER

Customer Support Email: service@moasker.shop

Official Website: https://moasker.shop

Our customer support team will assist you with return instructions, refund inquiries, and product-related concerns.

Thank you for choosing MOASKER.